1st Line IT Support Engineer
- Hiring Organisation
- Clear IT Recruitment Limited
- Location
- North London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £24,000 - £30,000 per annum
client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers. • Provide remote support to resolve problems that the customer is facing relating … aspect of their IT. • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations. • Provide on-site technical support at clients’ premises where necessary. • Adhere to defined KPIs and meet the expected SLAs. • Consistently contribute to and update documentation. • On-board ...