2 of 2 1st Line Support Engineer Jobs in London

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideallat an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with gratinterpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London … TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and … troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working More ❯

important, as is a solid understanding of Microsoft Office 365, both in standalone and Azure Sync environments. You should be confident working with Remote Desktop Servers, providing desktop support across Windows, Mac, and RDS Farms, and familiar with networking protocols such as TCP/IP. Strong communication skills are essential, along with the ability to manage technical issues … effectively under pressure. Previous experience as a support engineer in a service environment, particularly with SMEs, and familiarity with the tech or ISP sectors will be highly beneficial. … Desired skills: Knowledge of CRM or ERP systems, such as Oracle or Salesforce, would be an advantage. The right candidate: The successful candidate will handle incoming calls and provide 1st Line support both remotely and face-to-face. They will also be responsible for delivering internal IT support when needed, managing helpdesk tickets More ❯