1st Line Support Engineer
winchester, south east england, United Kingdom
X4 Technology
Job Title: 1st Line Support Engineer Job Type: Permanent Location: Winchester/Remote Salary: £23,000 - £28,000 p/a + £4k shift allowance (approx.) 1st Line Support Engineer - Role & Responsibilities Provide 1st line support to customers on a range of IT issues Adhere to specifics SLA's in response to issues Provide customers with regular updates on open issues and set appropriate expectations Proactively manage and monitor ticket queues Troubleshooting product issues or network-related problems … Analysing and recommending solutions to problems Perform on call support for 24*7 customers as part of an out of hours rota 1st Line Support Engineer - Required Experience Microsoft Operating Systems 2+ years' experience in IT Support (1st More ❯
Posted: