2 of 2 1st Line Support Jobs in Bristol

Support Analyst, Service Desk, 1st line, Entry-level COR7380A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the Support Analyst/Service … Desk Analyst will be given the necessary training and support to provide support services to approximately 850 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based-around core technology … Analyst/Service Desk Analyst, include: 25 days' holiday On-call allowance Amazing opportunities for training and progression What do I need? Some prior commercial experience of providing 1st line desktop support, with a demonstrably strong customer manner Experience with a variety of Microsoft operating systems - ideally including Windows 10 and/or O365 More ❯

First Line Support Location: Bradley Stoke, Bristol (2 days in the Cardiff office) Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk as a First Line Support. Engineer You will be responsible for … the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group. Responsibilities … Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way of remote analysis and support More ❯