2 of 2 1st Line Support Jobs in Buckinghamshire

Company description: ClearCourse Job description: First Line Support Engineer – Software & EPoS Location: UK (Hybrid) | Type: Full-Time, Permanent Salary: Competitive + Bonus + Full Benefits Love solving problems and helping people? Ready to kickstart or grow your IT career in software support? We’re looking for a First Line Support … Engineer to be the go-to person for our customers—troubleshooting software, hardware, and networking issues for our EPoS and business systems. You’ll be on the front line, making a real difference with every call, ticket, and fix. You'll join a collaborative team where your technical skills, communication, and can-do attitude will thrive—and where … no two days are the same. What you’ll do: Be the first point of contact for software support Troubleshoot remote issues (software, network, terminal services) Maintain accurate ticket records & ensure timely resolutions Escalate recurring issues and liaise with our dev team Work rotating shifts including some weekends (with weekday flexibility) What you’ll need: Solid understanding of More ❯

on their skill set. Good verbal and written communication skills are essential. All international colleagues speak English as a second language, so additional languages are not required. The support team are responsible for all aspects of the IT landscape within the organisation these include but not be limited to: User hardware - a combination of HP and Dell laptops … Meraki network hardware. WAN is a Virgin Media managed SDWAN using VERSA appliances for management. Printer fleet, colour MFP devices in all UK offices and arm's length support of printers in non-UK offices. Software support mainly Windows 11 and Microsoft 365 suite of services. Salesforce is a vital element within the business, a highly … Improvements to client access when working from home and for our international colleagues working from their offices Cyber security migration The Candidate We are looking for an experienced first line support engineer with relevant experience, just as importantly, a great can-do attitude twinned with the willingness to learn. The successful candidate will need to demonstrate More ❯