Woodstock, Oxfordshire, South East, United Kingdom
Owen Mumford Ltd
Owen Mumford are looking to hire a talented 1stLineSupport Engineer! Could this be your next role? Scope: The … 1stLineSupport Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1stlinesupport capacity, resolving issues in … are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. Providing 1stline technical support for all OM offices and associates around the globe. To maintain a high degree of customer service More ❯
Job Title: 1stLineSupport Engineer Job Type: Permanent Location: Winchester/Remote Salary: £23,000 - £28,000 p/a + £4k shift allowance (approx.) 1stLineSupport Engineer - Role & Responsibilities Provide 1stlinesupport … Analysing and recommending solutions to problems Perform on call support for 24*7 customers as part of an out of hours rota 1stLineSupport Engineer - Required Experience Microsoft Operating Systems 2+ years' experience in IT Support (1st/2nd … line level) Excellent communication skills Good telephone manner, good analytical and problem-solving skills, ability to learn quickly and cross apply knowledge Excellent customer service skills, taking pride in resolving issues for people Interviews: May 2025 Start Date: June 2025 How to Apply: Apply to Gary Hargreaves at More ❯
1stLineSupport Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1stLineSupport Engineer to join their busy Service Desk Team. … strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1stline IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone … with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1stLineSupport or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active More ❯
1stLine Technical Support Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focuses on the following: Broadband Technologies Delivering solutions for Fiber, DSL, and the growing demand for Mobile … technology, strong problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for 1stLine Technical Support, RMA triage, and case management using a trouble-ticketing system. The hands-on experience and specialist product … knowledge gained will provide a pathway for career advancement. 1stLine Technical Support Specialist Job Overview 1stLine Technical Support: Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and resolve technical issues in a More ❯
1stLine IT Support Technician 6-8 week contract, possible extension for 6 months or longer Redhill, Surrey - on site role £24,272 Annual Salary (Pro Rata, based on length of contract) Do you have experience in 1stLine IT Support? Are you looking for a new short term role working for a prestigious schools trust? In this role you would be providing 1stlinesupport around the school. As it is their exam season a proportion of the role will be working with … etc. This is a great role for an IT Support professional looking for work in role with possibility of extensions. The Role: * 1stline IT Support * Working for a prestigious schools trust * 6-8 week contract role with possibility of extension The Person More ❯
Job Title: 1stLineSupport Engineer Location: Oxford (On-site) Salary: £25,000 - £27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1stLineSupport Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first … tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1stlinesupport role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/ More ❯
1stLine Customer Support Analyst - BPSS, End User Support Up to £165 per day (Inside IR35 - Umbrella) Primarily Remote (Must be UK Based) 3-Month contract I am currently working with a leading UK consultancy who require an IT literate, 1stLine Customer Support Analyst with an understanding of Telephony systems to work on a 7am … 7pm shift pattern (Monday - Friday) for their end client. Key Requirements: Exceptional communication skills and excellent telephone manner Previous Customer Support/1stLineSupport/End User Support experience IT Literate, ability to understand Telephony systems Ability to work More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
The GelBottle Inc
About the role The GelBottle Inc. is on an exciting growth journey, and we're looking for a 1stLine SupportEngineer to be part of our vibrant, founder-led company. If you're passionate about working in a fast-paced environment and eager to contribute to a … diverse portfolio of B2B and B2C brands, this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. … paced, people-focused environment where no two days are the same. Strong working knowledge of MacOS, including troubleshooting and configuration Proven experience in a 1stLineSupport or similar IT support role Good understanding of Windows OS and basic networking principles Experience using More ❯
1stLineSupport Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1stLineSupport Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯
london (kingston upon thames), south east england, United Kingdom
Reveal Media
Job Title: 1stLineSupport Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide firstlinesupport by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1stline level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd lineMore ❯
1stLineSupport Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1stLineSupport Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯
1stLineSupport Analyst Location: High Wycombe HP11 1JU (Hybrid) Department: Helpdesk Sharp IT Services is seeking a 1stLineSupport Analyst to join our helpdesk team. This role involves providing IT support to a diverse client base … managing support tickets efficiently, and ensuring excellent service delivery to maintain client satisfaction and retention. Key Responsibilities Own, update, and progress support tickets, ensuring clients receive timely updates Meet Key Performance Indicators to maintain high service standards Develop technical proficiency through continuous learning Prioritise and organise … Monitoring and Management tools Benefits 26 days holiday plus bank holidays Private healthcare, life insurance, dental, and critical illness cover O2 discounts Study support Discounted gym membership This is an excellent opportunity for someone looking to develop their IT skills in a supportive and professional environment. Apply now More ❯
you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1stLine IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team … and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment. As a 1stLine IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical … you have everything you need. Key Responsibilities You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems Providing 1stlinesupport via phone and remote access but also visiting client's sites when required. Working with cloud-based systems. More ❯
you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1stLine IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team … and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment. As a 1stLine IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical … you have everything you need. Key Responsibilities You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems Providing 1stlinesupport via phone and remote access but also visiting client's sites when required. Working with cloud-based systems. More ❯
1stLineSupport Engineer Up to £28k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1stLine IT Support Engineers! After already placing within the … business, we know firsthand how well they treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting … business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLine Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLine Technical Support Specialist, you'll be the first point of contact for users across the UK … be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technical support (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved issues to suppliers … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call centre or More ❯
1stLine IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1stLine IT Support Engineer Areas : Central London (EC1) Salary : £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We … growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be More ❯
FirstLine Technical Support Engineer (Shift Patterns) FirstLine Technical Support Engineer (Shift Patterns … Location: Chertsey, SurreyJob Type: Full timeContract Type: PermanentSalary: £21,000 - £30,000 (depending on experience) + £4k Shift Allowance Are you an experienced FirstLineSupport Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service … culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a FirstLine Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be More ❯
Does a 1stLine IT Support role working for a leading and state of the art automation manufacturer excite you?? It certainly should! This is a rare opportunity to join a company who are making equipment for our future automation, if you wish to learn … within a state-of-the-art facility runs. Tell me more! You'll be working closely with the Senior Administrator and providing front line desktop IT support and other technical advice to business users. You'll be involved with help desk monitoring and problem solving, assisting More ❯
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1stline and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯
Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1stline and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯
Does a 1stLine IT Support role working for a leading and state of the art automation manufacturer excite you It certainly should! This is a rare opportunity to join a company who are making equipment for our future automation, if you wish to learn More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Primis
Job Title: FirstLineSupport Technician Salary: £25,000 - £29,000 Industry: Legal Location: London/Hybrid Type: Full-Time About the Role You will be part of a collaborative IT team responsible for maintaining and supporting the organisation’s IT, IS, and telecoms systems. Your … day-to-day responsibilities will include providing first-line technical support to approximately 200 users, resolving issues efficiently, maintaining IT systems, and assisting with hardware/software installations and IT projects. Key Responsibilities Provide first-line technical support for hardware, software, and … peripheral devices Log and manage support requests, keeping users updated on progress and outcomes Troubleshoot and resolve issues within established SLAs Escalate complex issues appropriately while ensuring continuity of service Support account management and ensure adherence to security protocols Conduct daily system health checks and address More ❯
