2 of 2 1st Line Support Jobs in Gloucestershire

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support who is looking to expand their technical knowledge … in a fast-paced, collaborative environment. You ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You ll Be Doing: Be the first point of contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone … including ordering and provisioning new devices. Log all incidents, requests and changes using a central ITSM platform (ServiceNow). Keep users informed and updated with clear, timely communications. Support general IT administration tasks and help maintain accurate asset records. Participate in testing new service desk features and continuous improvement efforts. What You ll Bring: Some hands-on experience More ❯

We're working with a well established and reputable organisation is seeking a motivated and customer-focused 1st Line Support Analyst to join its growing internal IT support function. This is an excellent opportunity for someone with a solid foundation in IT support who is looking to expand their technical knowledge … in a fast-paced, collaborative environment. You’ll play a key role in providing high-quality support to end users, ensuring technical issues are resolved efficiently and service standards are maintained. What You’ll Be Doing: Be the first point of contact for IT issues across hardware, software, networks, and connectivity. Handle support queries via phone … including ordering and provisioning new devices. Log all incidents, requests and changes using a central ITSM platform (ServiceNow). Keep users informed and updated with clear, timely communications. Support general IT administration tasks and help maintain accurate asset records. Participate in testing new service desk features and continuous improvement efforts. What You’ll Bring: Some hands-on experience More ❯