1stLineSupport Engineer - Hybrid (2 days WFH) - up to 30K + 2x Overtime - Farringdon, London An exciting new opportunity has become available for a 1stLineSupport Engineer within a Microsoft Gold Partnered, Managed Service Provider (MSP) in Farringdon … London. We are looking for enthusiastic, passionate 1stLineSupport Engineer to join a forward-thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. They are a big believer … innovation and creativity. The environment is relaxed yet professional, gone are the days of a corporate rigid structure and you will be given flexibility. 1stLineSupport Engineer experience: Windows 7 and Windows 10 Operating Systems Office 365 Exchange 2007/2010/2013/ More ❯
1stLineSupport Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1stLineSupport Engineer to join their busy Service Desk Team. … strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1stline IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone … with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1stLineSupport or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active More ❯
1stLineSupport Engineer – London - £30K + Benefits Overview: A growing and dynamic Managed Service Provider (MSP) based in central London is looking for a passionate and customer-focused 1stLineSupport Engineer to join their busy Service Desk Team. … strong focus on career progression, with opportunities to move into a 2nd Line role as you develop your skills. Role & Responsibilities: Provide 1stline IT support across Microsoft 365 environments (Outlook, Windows, Azure AD, etc.). Manage support tickets via phone … with users, ensuring high levels of service. Follow ITIL best practices and support continuous service improvements. Essential Skills & Requirements: Experience in a 1stLineSupport or similar IT role (MSP experience is a plus). Solid knowledge of Microsoft 365, Windows OS, Active More ❯
Job Title: 1stLineSupport Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide firstlinesupport by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1stline level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd lineMore ❯
london (kingston upon thames), south east england, united kingdom
Reveal Media
Job Title: 1stLineSupport Desk Analyst Department: Service Delivery Location: Hampton Wick Office Reports To: Support Team Leader Contract: Type Permanent Contracted Hours/Days: 5 days/37.5 hours per week Salary: £30,000 About Us At Reveal, passion meets purpose. … exciting potential. With an influence spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose · To provide firstlinesupport by handling Fault Report Forms and Service Requests submitted via telephone, email and online, and managing them through the appropriate … ad hoc projects and regularly provide status update reports to management. · Demonstrate a basic understanding of troubleshooting methodology to increase incident resolution at the 1stline level and ensuring sufficient details are captured/logged before the case is escalated to the 2nd/3rd lineMore ❯
1stLineSupport Engineer – London - £35,000 + excellent career development Overview An exciting opportunity has arisen with an Investment Management Business for a 1stLine Service Desk Engineer to deliver high-quality technical support. This includes resolving user queries, troubleshooting technical … staff. The role works closely with the Service Desk team, escalating complex issues and contributing to IT projects where required. Role & Responsibilities User Support: Act as the first point of contact for all IT-related issues, providing timely and effective support via phone, email, and Microsoft … Teams. Analyse and troubleshoot technical problems; resolve issues or escalate to the appropriate team or third-party support as needed. Log, track, and manage service desk tickets in the system, documenting issues, actions taken, and resolutions. Provide IT support for both office-based and remote users More ❯
1stLine IT Support Engineer - Central London - £28,000 - Great Opportunity! Role : 1stLine IT Support Engineer Areas : Central London (EC1) Salary: £25,000 - £28,000 - Unbelievable Training! I am working on an exciting new opportunity with my client. We … growing and dynamic team based in London. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be More ❯
a company that will invest in your growth? Our client, based in West Hampstead, an established MSP is offering a clear route from first-linesupport through to second-line and further. All while you learn the ropes in a fast-paced but supportive … team. What Does the Role Entail? You'll be on the front line of IT support - the first person customers speak to when something goes wrong. Your mission is to respond to incoming tickets within 15 minutes and either resolve the issue quickly or escalate it … On Offer? Alongside a salary of up to £30,000, you'll have access to a progression road-map that means something - from firstlinesupport to second line, and even the option to move into account management down the line. The interview process More ❯
including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager, the 1stLineSupport Engineer is responsible for providing support to DA's customers, mainly via phone, email, webchat, and … our London based office in Holborn, Monday to Friday). As part of our global service desk team, you will collaborate with our support team in Kuala Lumpur. From time to time, you may also work directly at the customer's offices (London based). As such … you will need to demonstrate a good level of empathy and excellent customer service skills, to ensure DA can maintain delivery of first-class support service. This role offers exposure to the full IT landscape, not just a subset of the technology. As such, this role will suit More ❯
Job Title: FirstLineSupport Technician Salary: £25,000 - £29,000 Industry: Legal Location: London/Hybrid Type: Full-Time About the Role You will be part of a collaborative IT team responsible for maintaining and supporting the organisation’s IT, IS, and telecoms systems. Your … day-to-day responsibilities will include providing first-line technical support to approximately 200 users, resolving issues efficiently, maintaining IT systems, and assisting with hardware/software installations and IT projects. Key Responsibilities Provide first-line technical support for hardware, software, and … peripheral devices Log and manage support requests, keeping users updated on progress and outcomes Troubleshoot and resolve issues within established SLAs Escalate complex issues appropriately while ensuring continuity of service Support account management and ensure adherence to security protocols Conduct daily system health checks and address More ❯
london, south east england, united kingdom Hybrid / WFH Options
Primis
Job Title: FirstLineSupport Technician Salary: £25,000 - £29,000 Industry: Legal Location: London/Hybrid Type: Full-Time About the Role You will be part of a collaborative IT team responsible for maintaining and supporting the organisation’s IT, IS, and telecoms systems. Your … day-to-day responsibilities will include providing first-line technical support to approximately 200 users, resolving issues efficiently, maintaining IT systems, and assisting with hardware/software installations and IT projects. Key Responsibilities Provide first-line technical support for hardware, software, and … peripheral devices Log and manage support requests, keeping users updated on progress and outcomes Troubleshoot and resolve issues within established SLAs Escalate complex issues appropriately while ensuring continuity of service Support account management and ensure adherence to security protocols Conduct daily system health checks and address More ❯
This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and possess a broad technical knowledge across a range of technologies. You will remain the single point of contact with the customers. Ensuring any … main duties will be to ensure the progression and swift resolution of tickets logged with the Service Desk and delivering superior services in line with Service Level Agreements, managing client expectations throughout. As an analyst on the Service Desk, you will act as the first point of contact … end users and possess a broad technical knowledge across a range of technologies. General summary: Administering and supporting the customer’s infrastructure Delivering firstlinesupport Acting as the first point of contact for customers Demonstrating the ability to troubleshoot and resolve support issues More ❯
closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications. Your Role … in the team: In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the desk. You'll cover one or more areas of expertise, assist with Upgrades & Fixes when … Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge. What will you do: Acting as an internal 'Technical Support Technician' for all IT Workplace related support. Working across a broad range of technologies and be able to liaise across multiple areas of the More ❯
