Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
Job Title : Application Support Analyst - 1stLineSupport Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1stLineSupport team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the firstline of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1stline incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1stlinesupport and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯
1stLineSupport Analyst £26,500 + Bonus + Benefits and Training Basingstoke This is a fantastic opportunity for you, a 1stLineSupport Analyst with a passion for IT and a genuine love of problem solving and customer care. If you enjoy helping people get the best out of … brilliant next step.We're looking for someone who enjoys digging into problems, learning new tools and offering expertise. You'll join a supportive, growing Services team, providing first-class 1stLinesupport to a broad range of customers, as well as internal staff.You'll be capturing and handling a variety of incidents and service requests … while also helping improve the way they work by contributing to documentation and process improvements. This 1stLineSupport role suits someone who wants to progress. You'll be encouraged and supported to develop your skills, with clear opportunities to move into 2nd and 3rd Linesupport as you grow. What More ❯
1stLineSupport Engineer Up to 28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
london (city of london), south east england, united kingdom
Gold Group Ltd
1stLineSupport Engineer Up to 28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
1stLineSupport Engineer Up to £28,000 DOE London I am recruiting in London for a 1stLineSupport Engineer for a award winning IT Managed Service Provider (MSP). You must have 1-2 years experience within an IT Support role within an IT MSP, along … with either AZ-900 or SC-900 As a 1stLineSupport Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. 1stLine … scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! Exams towards certifications relevant for your role fully paid for by my client! 1stLineSupport Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework More ❯
Nether Poppleton, York, North Yorkshire, England, United Kingdom
Invigorate Recruitment
1stLineSupport Technician York (YO26) £26,500 pa Invigorate Recruitment is working with its client a leading UK training provider. They are seeking an enthusiastic and passionate person to join their Digital team as a 1stLineSupport Technician. As the 1stLineSupport … will work on a variety of projects with a small team allows team members to get involved and make a real difference in the company. Key Responsibilities of the 1stLineSupport Technician: Capturing, managing and completing IT support tickets Answering phone and providing support (can be remote desktop support … of equipment and supplies for multiple-departments Fault finding and diagnostics Hardware maintenance & upgrades Managing user accounts across various systems QA Testing of new systems Skills & Experience of the 1stLineSupport Technician: Good communication skills; both verbal and written Extremely organised Experience in Windows & Mac OS Knowledge of Unix/Linux is preferable Ability More ❯
IT Service Desk Analyst/1stLineSupport Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupport Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupport Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupport Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1stLineSupport Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯
bradford, yorkshire and the humber, united kingdom
DGH Recruitment
IT Service Desk Analyst/1stLineSupport Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1stLineSupport Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1stLineSupport Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1stLineSupport Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1stLineSupport Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯
Sheffield, South Yorkshire, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯
vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1stLine IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, FirstLineSupport, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1stLine IT Support Engineer: + Effectively responding to first-linesupport queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
1stLine IT Support Engineer An excellent opportunity for a proactive and customer-focused 1stLine IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you … JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1stLine IT Support Engineer to provide first-class technical support and customer service within a fast-paced managed services environment. As a 1st … IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions. Working as a 1stLine IT Support Engineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune, developing your skills across cloud and cybersecurity technologies More ❯
1stLine IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupport Analyst to work at our client's … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
Warwickshire, England, United Kingdom Hybrid / WFH Options
TXP Technology x People
1stLine IT Support Analyst 3 Month contract Full time hours, Mon - Fri £160.00 Per Day - Inside IR35 via Umbrella Location: Warwickshire/Hybrid working - 1 day per week onsite, rest remote working We are recruiting for a customer focused 1stLineSupport Analyst to work at our client's … work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. This is a very customer focused role, with primary responsibility for 1stlinesupport for incidents across the estate. It is important that the applicant will have a mixed range of skills, and strong communications are key. … The role will involve: Provision of 1stlinesupport for all applications and technical infrastructure Logging and classification of incidents Investigation and diagnosis of incidents Logging and progressing Service Requests Ownership of tickets Regular communication with end-users both written and verbal Proactive monitoring of incidents ensuring timely escalation, resolution and incident closure Creation of More ❯
1stLineSupport Established for over 30 years, BVR has been providing top quality maintenance and IT support in central London. An opportunity has now arisen for a 1stLineSupport Engineer to join their team. This is a demanding but rewarding role for a self-starter ready … to take their next step in IT support. The successful candidate will benefit from ongoing training and the possibility of career progression. As a 1stLineSupport Engineer, you will be responsible for providing network support to SME clients. Joining a friendly team in a busy and face-paced environment, you act as … Junior IT Support. This role is ideal for someone looking to support internal users across the Microsoft 365 platform Day-to-day of the role: Provide first-linesupport to internal users, ensuring high-quality assistance and user satisfaction. Troubleshoot and resolve issues related to Office 365 and Windows Technologies. Communicate effectively with a More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely fun and friendly working environment, with opportunities for progression. You are not just … a number within this company. In this position you will provide 1stLine IT Support to my clients’ growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper V Networking O365/Azure Your communications skills, both written and verbal, must More ❯
1stLineSupport Engineer Up to £28,000 Hampshire: Commutable from Portsmouth, Fareham, Southampton Please make sure you read the following details carefully before making any applications. We are looking for a 1stLineSupport Engineer to join a thriving company in a time of growth. They offer a genuinely … fun and friendly working environment, with opportunities for progression. You are not just a number within this company. In this position you will provide 1stLine IT Support to my clients' growing customer base. Requirements: 1stLinesupport/Service Desk experience Windows Server 2008 - 2022 Active Directory, Exchange Hyper More ❯
Birmingham, West Midlands, England, United Kingdom
Reed Talent Solutions
Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1stLineSupport Engineer at their Birmingham site. 1stLine WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm), 4 days off … nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1stLine Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate. This role … development every step of the way. What You’ll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1stline troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build More ❯
IT 1stLine SupportTheale£27,000 - £30,000 per annum Are you a proactive and customer-focused IT professional ready to be the face of support in a dynamic environment? We're looking for a 1stLine IT Support Technician to join a friendly and collaborative IT team, where your … the first point of contact for IT support-via phone, email, and in person Log and manage incidents and service requests through a Service Desk tool Provide 1stlinesupport for hardware, software, email, and network-related issues Set up and maintain IT equipment such as mobile devices, printers, and desktop systems Assist … deployments, and system maintenance Occasionally travel to other supported UK sites to provide in-person support What We're Looking For Minimum 3 years' experience in a 1stlinesupport role in a corporate setting Strong troubleshooting and diagnostic skills Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint) Experience supporting Android/ More ❯
Job Title: 1stLineSupport Engineer Location: Just outside Ipswich (office-based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1stLineSupport Engineer to join our clients … own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1stline technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops … mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1stLine IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage More ❯
1stLineSupport Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers! Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving … problems? At Venom IT , we’re on the hunt for a driven and enthusiastic 1stLineSupport Engineer to join our award-winning support team in Sale. We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we … dental cashback) Gym membership & Reward Gateway discount scheme Length of Service bonuses & development opportunities Onsite parking & great team socials – we celebrate wins, big and small! Key Responsibilities of the 1stLineSupport Engineer: Responding to IT helpdesk requests via phone, email, and our ticketing system. Troubleshooting technical issues (user accounts, email, backups, server checks, and More ❯
1stLine IT Support Technician Manchester Initial 4-week contract with potential for extension £120 per day (inside IR35) Our client is currently hiring for a 1stLine IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for … someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows …/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a 1stLineSupport or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS More ❯
north yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
Fruition Group
Job Title: IT Helpdesk Technician (1stLineSupport) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.30,000 DOE + Generous Weekend and Bank Holiday OnCall Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technologydriven environment, supporting … forwardthinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1stline IT support both remotely and onsite Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate … to hybrid cloud migration projects and internal IT initiatives Participate in the weekend oncall support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1stLine IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯
Harrogate, England, United Kingdom Hybrid / WFH Options
Fruition Group
Job Title: IT Helpdesk Technician (1stLineSupport) - Hybrid/Harrogate Location: Harrogate (3 days office/2 days home) Salary: Up to c.£30,000 DOE + Generous Weekend and Bank Holiday On‐Call Allowance Why Apply? This is an exciting opportunity for an experienced IT Helpdesk Technician to work in a modern, technology … thinking team where your input will be valued, your ideas will be heard, and your work will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1stline IT support both remotely and on‐site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and … hybrid cloud migration projects and internal IT initiatives Participate in the weekend on‐call support rota (with allowance) IT Helpdesk Technician Requirements Essential: Previous experience in a 1stLine IT Support/Helpdesk role Strong knowledge of Windows 10/11 and Microsoft 365 Understanding of Active Directory and Microsoft Entra ID Familiarity More ❯
