1 of 1 1st Line Support Jobs in Portsmouth

Job Title: 1st Line Technical Support Technician Why Join Us? Join a growing software solutions provider focused on delivering innovative, user-centric platforms across multiple industries. Work in a supportive team environment with structured onboarding, training, and progression opportunities. Enjoy a path to hybrid working following initial in-office integration and performance review. Contribute directly … improvement of real-world technology solutions. Collaborate closely with product and development teams in a company that values customer insight and continuous improvement. Key Role Responsibilities: Provide first-line technical support via phone, email, and service desk systems, ensuring timely issue triage and resolution. Document, escalate, and track support tickets accurately using internal systems. … Conduct testing of bug fixes and new product features in collaboration with development teams. Assist in maintaining support documentation, training materials, and internal knowledge bases. Support IT equipment setup for office users and new starters, including hardware and software configuration. Participate in a shared on-call rota following successful completion of probation. Key Attributes Required: Previous More ❯