9 of 9 1st Line Support Jobs in Hampshire

We have a brand-new opportunity for a personable and client focused 1st Line Support Engineer to join a small but well-established IT Solutions company. Working within a dedicated team you will be the first point of contact, providing 1st line technical support for their business clients. The role … is based at their offices in the London/Surrey area. Key Responsibilities: Provide 1st line support to SME clients through the helpdesk ticketing system, troubleshoot basic IT issues, log incidents, and escalate more complex problems to higher support levels. Set up and configure new user accounts, devices, and applications, in addition to … demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: • Previous helpdesk experience delivering 1st line support • Confident with Microsoft Office 365, Windows OS and basic networking • Excellent communication skills and ability to work with people at all levels. • Ability More ❯

Role : 1st Line Support Engineer Location : Portsmouth (Onsite) Salary : £25,000 - £28,000 MSP Environment | Clear Path to 2nd Line | Fast-Paced, High-Performing Tech Team Were partnered with a specialist Cloud & Infrastructure Consultancy based in Portsmouth, known for delivering enterprise-grade solutions across the UK. Theyre now looking for a driven and … capable 1st Line Support Engineer to join their growing team. This is an onsite role working within a fast-paced Managed Service Provider (MSP) environment. Youll be the first line of support for a wide range of technical issues, gaining vital exposure to enterprise tools, client systems, and senior engineers. If … youve already built a solid foundation in IT support and have 1.5+ years MSP experience, this is the perfect platform to progress quickly into 2nd Line and beyond. Required Skills: Minimum 1.5 years experience in an MSP or fast-paced support environment Confident supporting Windows 10/11, Active Directory, Microsoft 365 Familiar with More ❯

Role: 1st Line IT Technician Location: Eastleigh Salary: £25,000 - £27,500 Hybrid Working Available We are working with a leading Digital Marketing Company based in Eastleigh , known for its innovative approach and cutting-edge technology. They are now looking for a 1st Line IT Technician to join their growing team and provide exceptional … technical support in a fast-paced, creative environment . In this role, you’ll be the first point of contact for IT support, troubleshooting issues, and ensuring smooth day-to-day operations across the company. This is an excellent opportunity for an ambitious IT professional looking to develop their skills and grow within a supportive, tech … driven company . The client is looking for someone enthusiastic, customer-focused, and eager to learn —is this you? Required Skills: 1+ years experience in an IT support role Strong troubleshooting and problem-solving skills Experience supporting Windows & Microsoft 365 environments Basic networking knowledge (DNS, DHCP, VPN) A passion for technology and a proactive approach to learning Excellent More ❯

where necessary. Basic Knowledge of: Networking equipment such as switches, firewalls and routers. Windows operating systems. Phone systems. At least one year’s previous experience in an IT support role, with intermediate knowledge of networking fundamentals, Office 365, laptop and desktop hardware and windows server operating systems. Company benefits: On-site Parking: Hassle-free parking is available for … bank holidays, with the addition of one extra day for every year of service (up to 25 days). Pension Scheme: We offer a solid pension plan to support your future. Company Events: Enjoy access to company events, including occasional trips abroad. Cycle-to-Work Scheme: A green and healthy way to commute, supported by our scheme. Employee … Wellbeing Support: Access to resources and support for your overall wellbeing. #J-18808-Ljbffr More ❯

for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1 st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem solving skills, and be customer service orientated. Your responsibilities will … and B2B for all customers. Escalate issues according to escalation process Ensure that the call management systems are up to date with all necessary relevant information. Provide software support using Remote Control/Access systems, Implement fixes. This includes providing Technical support for both onsite engineers and third party engineers on site and escalating to 2nd … Line when necessary Deal with all system alerts in a proactive manner and provide support to the Operations Team & Service Desk Administrator when necessary. Assist with the Implementation of new software, hardware releases and adhoc rollouts as part of a team, ensuring that procedures are followed and installations double checked at all times. Skills/Knowledge More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯

IT Helpdesk - First Line Support! Location: Farnborough Contract Type: Temporary - Full time - On Site Start Date: ASAP - ongoing Rate: 13.00 per hour What You'll Do: Provide friendly, first-class support to staff and students via phone, email, and in-person. Diagnose and troubleshoot IT issues with a smile! Assist users with software and … unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part … unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. More ❯

We've partnered with a leading enterprise tech provider delivering 24/7 support solutions to customers across education, public safety, and commercial sectors. They're now hiring for a Tier 1 Support Analyst to join their technical assistance team based in Basingstoke. This is a great opportunity for a technically curious graduate or early-career … professional to develop in a fast-paced environment that offers paid vendor training, career progression, and hands-on experience with cybersecurity and network operations. Key Responsibilities: Act as first-line support via phone, email, chat, and portal-capturing accurate ticket information and managing SLAs. Monitor internal and customer systems, troubleshoot faults, and deliver step-by-step … resolution instructions. Analyse and triage security alerts, working closely with the SOC team to assess impact and document incidents. Support system change requests and proactive fault resolution across client environments. Participate in a 24/7 shift pattern (4 days on/2 days off across early, late, and night shifts). Requirements: A strong interest in IT More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud More ❯