1 of 1 1st Line Support Jobs in Wimborne

of all types and size with a suite of products and services to provide a complete IT & telecoms package. Due to steady growth they are looking to recruit a 1st Line desk engineer to predominantly provide remote technical helpdesk support. Role: You will be the first point of contact for support queries and will have … tickets, escalations and follow ups. The role will involve fault diagnosis and resolution, providing remote and telephone support for client infrastructure and end-users. Key Responsibilities: •Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes •Respond appropriately to technical issues raised, through resolution or escalation •Prioritisation and management of … and maintaining strong relationships with customers through the support you deliver •Maintain concise and clear documentation via ticketing system and knowledge base Ideal skills: •Previous experience providing 1st Line Support for a Managed Service Provider preferred •Microsoft 365 support and administration including security configurations •Microsoft Windows Server and Desktop Support More ❯