1 of 1 1st Line Technical Support Jobs in Yorkshire

First Line Technical Support We are looking for a dedicated and knowledgeable Technical Support professional to join a brilliant team in Morley, Leeds. The ideal candidate will possess strong technical skills and a passion for helping others. This role involves providing IT support to end-users … technical queries are resolved efficiently. The successful candidate will be adept at communicating complex technical information in a clear and concise manner. Responsibilities Provide first-line technical support for hardware and software issues across various platforms. Respond to user inquiries via the help desk system, ensuring timely resolution of issues. … Troubleshoot and resolve network connectivity problems, including LAN configurations and firewall settings. Document all support interactions in a ticketing system to maintain accurate records of issues and resolutions. Assist users with software installations, updates, and configurations. Collaborate with other IT team members to escalate complex issues as necessary. Conduct regular maintenance checks on IT equipment to ensure optimal More ❯