6 of 6 1st Line Technical Support Jobs in England

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at … ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook … MDM, DNS and DHCP Working as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role More ❯

1st Line Technical/Customer Service Support Agent (Manchester, Greater Manchester) Salary/benefits : £24,000 per annum Plus Pension, Healthcare Scheme, 33 Days’ Holiday (including Public Holidays) & Your Birthday Off Hours : 35 hour working week, 9:00 – 17:00, Monday – Friday with a 1-hour lunch break Location : Office Based (Near Oxford … our client is a leading provider of benefits and expenses software. Since their inception, they have built up an enviable blue-chip customer base.They are now looking for a 1st Line Technical/Customer Service Support Agent to join them and provide technical and customer service support to their … clients. As a 1st Line Technical/Customer Service Support Agent you will: - Perform demonstrations and training to customers- Provide inbound support queries to the service desk- Diagnose basic technical issues over the phone, via email or live chat and remotely- Gather information from the client, investigating any complex More ❯

1st Line Technical Support, Northwich (Cheshire), £30,000 Benefits, Hybrid Working i.e. 3 days in office, 2 from home, Global Company with great culture. 1st Line Technical Support Overview: Are you a tech-savvy individual with strong communication skills, looking to build your career in IT … support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st Line Technical Support … clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. Troubleshoot and resolve issues within your scope, liaise and escalate with external suppliers and other More ❯

1st Line IT Deskside Support Technician Location: Chelmsford (Office-Based) Hours: Full-time, Monday to Friday (7.5-hour shifts between 08:00 and 20:00) Salary: £25,000 per annum + Overtime/TOIL + Benefits Driving Licence Required Our client is seeking a proactive and technically capable 1st Line IT Deskside … to users across a range of operational sites. This is an office-based role in Chelmsford with occasional travel to other locations as needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues—resolving incidents and service requests related to hardware, software … and solutions Assist with procurement and logistics of IT hardware to various locations Follow ITIL v4 support practices (training provided) Skills and Experience Essential: Previous experience in 1st line IT support or service desk environment Good knowledge of Windows operating systems and Microsoft Office products Familiarity with PC and printer troubleshooting Basic understanding More ❯

as part of a huge ICT service. Opportunities like this do not come around often! Role The purpose of this role is to provide a confident, friendly and efficient 1st Line support service to our NHS customers and partners within Nottinghamshire. Working within the 1st Line support technical team you will support the team in answering any calls and ensuring that they are logged and escalated on the service desk database. You will be required to inform customers of NHIS of the status and progress of their call and monitor calls and escalate where required. You will need to ensure that telephones are answered … Training Provider WEST NOTTINGHAMSHIRE COLLEGE Working Week Monday-Friday 8.30am-4.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Sunday, 17th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Attention to detail Problem solving skills Analytical skills Logical Team working Initiative Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade More ❯

PLEASE NOTE: THIS IS A TELECOMS TECHNICAL ROLE, NOT AN IT SUPPORT ROLE Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing … Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for … the team. Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating More ❯