1stLineTechnicalSupport Specialist required for an Electronics solutions provider (electronic components, embedded solutions, displays, printers, fans, etc) based in the Reading area (Theale). The company focus on the following: Broadband Technologies: Delivering solutions for Fiber, DSL, and the growing demand … Solutions: Offering a range of Firewalls, VPNs, and cloud-based security services to protect networks and data. (Brands: Zyxel) We are seeking a Support Specialist with a passion for technology, strong … problem-solving skills, and a commitment to excellent customer service. In this role within our technical team, you will be responsible for: 1stLineTechnicalSupport Assist customers by phone and email, answering basic product and technology questions. Diagnose, troubleshoot, and More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLineTechnicalSupport Specialist, you'll be the first point of contact for users across … ll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call More ❯
We are looking for a German speaking 1stLinesupport Technician to work for a reputable client based in reading. As a 1stLineTechnicalSupport Specialist, you'll be the first point of contact for users across … ll be the calm, knowledgeable voice that guides them through. Responsibilities Delivering top-tier customer service every step of the way Provide remote technicalsupport (in German & English) for hardware/software issues Troubleshoot problems and follow decision trees to pinpoint the root cause Escalating unresolved … to share knowledge and solve problems together Communicate clearly and regularly with internal teams and external partners Experience: Experience in a Tier 2 support or similar technical helpdesk environment Confident in problem solving and fault diagnosis using structured approaches Experience handling general networking issues Previous call More ❯
