3 2nd/3rd Line Support Analyst Jobs

Are you looking for a new role as a application support analyst? Are you ready to make the next steps in your career? Can work in the office twice per month. My client is looking for a 2nd / 3rd line service desk analyst to join their growing team in London. Day to day you will be providing 2nd and 3rd line support for applications in scope, following service management processes and service-level agreements (SLAs). You will … to identify permanent solutions for incidents and problem tickets. In this role you will be expected to automate repetitive tasks to enable the application support team to focus on value-added activities. My client will expect you to create monitoring and alerts using monitoring and observability tools to more »

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for … providing day to day operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests … scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for … SLA Manage all system access requests Own application / system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery more »