1 of 1 2nd/3rd Line Support Jobs in Thatcham

The Service Desk Analyst will play a key role in providing 2nd / 3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for … to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd / 3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems … Profile A successful Service Desk Analyst should have: Experience in providing technical support within a professional environment. Microsoft Office 365 Active Directory, Azure Active Directory Windows 10 / 11 Knowledge of LAN / WAN: Cabling, Ethernet, Protocols (TCP / IP), WiFi, Access Point, Cellular Data, VOIP Familiarity with using ticketing systems to manage IT requests. More ❯