2 of 2 2nd Line Engineer Jobs in Kent

internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will … play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic … opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune More ❯

2ndLineITSupportTechnician Rochester Salary:£28,000£32,000(dependingonexperience) AreyoulookingtotakethenextstepinyourITsupportcareer?Doyouenjoyproblemsolvingandprovidingtechnicalsolutionsinafast-pacedenvironment?HaveyouworkedinaManagedServiceProvider(MSP)andwanttodevelopyourskillsfurther? Iftheanswerisyes,thisrolecouldbeanexcellentopportunityforyou.Wearerecruitingforan experienced2ndLineITSupportTechnician tojoinarespectedITservicesproviderbasedinRochester.Thisisafull-time,office-basedrolewithoccasionaltraveltoclientsitesacrossKentandtheSouthEast. ForthisroleyoumusthaveafulldrivinglicenseandpreviousexperienceofworkingforaManagedServiceProvider(MSP) Abouttherole Asa 2ndLineITSupportTechnician ,youwillbepartofasmallbuthighlyskilledtechnicalteamthatsupportsaround100clientsacrosscommercialandeducationsectors.Thisisavariedandhands-onrolewherenotwodaysarethesame.Youwillbeworkingwithawiderangeoftechnologies,supportingeverythingfromdesktopsandserverstonetworksandcloudservices. Thepositionisidealforsomeonewithabackgroundin MSPenvironments ,whoisconfidentworkingunderpressureandenjoystakingownershipoftechnicalissuesfromstarttofinish.Youwillbeprovidingbothremoteandon-sitesupport,ensuringclientsreceivethehighestlevelofservice. Keyresponsibilities Yourday-to-daydutiesasa2ndLineITSupportTechnicianwillinclude: Delivering1stand2ndlinetechnicalsupporttoawidevarietyofclients Installing More ❯