2nd Line Engineer
- Location
- Leicester, England, United Kingdom
Role: Senior Service Desk Analyst (2nd Line) Location: Leicester, UK (Hybrid) Salary: £30k-£37k About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. … leadership position in the future. What You'll Be Doing Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service ...