2 of 2 2nd Line Engineer Jobs in Warrington

Field Services Engineer - 2nd Line (MSP) Covering Manchester/Greater Manchester | Award-Winning IT Managed Services Provider Are you a talented IT Support Engineer looking to step up into a more autonomous, client-facing role? Do you enjoy getting out on site, solving technical challenges, and delivering great customer experiences? This is a … opportunity to join a fast-growing, award-winning Managed Service Provider working with modern workplace, cloud, and networking technologies. We’re looking for a Field Service Engineer (2nd Line) to support clients across Greater Manchester. The Role As a Field Service Engineer, you’ll be providing on-site and remote technical support, tackling … small project work Proactive system checks and preventative maintenance Acting as a technical point of contact and delivering excellent customer service What We’re Looking For Experience in a 2nd line (or strong 1st line ready to step up) support role Strong knowledge of Microsoft Windows Desktop & Server environments Working knowledge of Office 365/ More ❯

an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career growth will increase. You will be joining a collaborative team that adopts a joint action approach to solving problems. Teamwork is … voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will collaborate closely with the 3rd-line Support and Development teams, where you will read and assess Python and JavaScript code for streamlined operations and solutions. This is a highly analytical role in which you will More ❯