6 of 6 2nd Line Engineer Jobs in the East Midlands

2nd Line Support Engineer Location: Northampton Job Type : Full-time, Permanent We are looking for an experienced 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) . You will provide 2nd line technical support … troubleshoot IT and network issues, and support Microsoft, cloud and telephony systems. Key Responsibilities Resolve 2nd line support tickets and escalated issues. Troubleshoot hardware, software and networking problems. Support Windows, Active Directory and Group Policy. Manage Microsoft 365, Azure, Entra ID and Intune. Support networks ...

Role: Senior Service Desk Analyst (2nd Line) Location: Leicester, UK (Hybrid) Salary: £30k-£37k About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards high. … leadership position in the future. What You'll Be Doing Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service ...

Nextech Group in Northampton is seeking a skilled 2nd Line Support Engineer to join our growing MSP team. You will handle escalated IT tickets, troubleshoot Windows, Active Directory, Microsoft 365 and networking, and provide hands-on support including occasional onsite visits. Strong communication and customer … service skills are essential, with IT certifications a plus. You will work with 1st/3rd line teams and participate in rotating out-of-hours support to keep client environments stable. #J-18808-Ljbffr ...

University Hospitals of Derby and Burton NHS Foundation Trust is seeking an IT Desktop Support technician to provide 2nd line support for desktop devices and peripherals across hospital and off-site locations. The role involves installing, configuring, and troubleshooting hardware and software to ensure uninterrupted patient care. ...

Group users ensuring that all functions are carried out legally and in accordance with best practice. Responsibilities To provide first and second line ‘help desk’ user support for designated applications software To provide first and second line hardware support for desktop and server applications To provide ...

award-winning communications company seeks an IT Support Contractor in Sutton-in-Ashfield. Responsibilities include providing first and second line help desk support, maintaining the telephone system, and managing server backups. Candidates should have A level qualifications in computing or business, experience in PC Windows and MS Office ...