fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2ndLine VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate … will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: * Handle 2ndline tickets requiring technical support for VoIP systems * Troubleshoot … and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. * Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. * Familiarity with IP PBX systems and their configuration * Ability to troubleshoot * Full driving license Preferred Qualifications: * Certifications in relevant technologies (CompTIA, Network+ More ❯
Pencoed, Mid Glamorgan, United Kingdom Hybrid / WFH Options
Pure Recruit
fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2ndLine VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate … will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2ndline tickets requiring technical support for VoIP systems Troubleshoot … and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. Familiarity with IP PBX systems and their configuration Ability to troubleshoot Full driving license Preferred Qualifications: Certifications in relevant technologies (CompTIA, Network+ More ❯
Pencoed, Bridgend county borough, Mid Glamorgan, United Kingdom Hybrid / WFH Options
Pure Recruit
fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2ndLine VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate … will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2ndline tickets requiring technical support for VoIP systems Troubleshoot … and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. Familiarity with IP PBX systems and their configuration Ability to troubleshoot Full driving license Preferred Qualifications: Certifications in relevant technologies (CompTIA, Network+ More ❯