1 of 1 2nd Line Service Desk Analyst Jobs in the North of England

Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT Service Desk Second Line Analyst with experience of end user support to join our ICT team. You'll have the opportunity to work with a wide array of stakeholders, and be tasked with a mix of business-as-usual and project-based duties. Reporting to the ICT Service Desk Team Leader, you … will be responsible for managing complex issues and service requests following triage activities carried out by first line service desk staff, end-user device management as well as systems and event monitoring tasks. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all More ❯