2 of 2 2nd Line Service Desk Analyst Jobs in the UK excluding London

FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes … a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments … s dual-structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future-ready IT services. Role Overview As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients. You will effectively support clients as More ❯

Our client is a large local government organisation and looking for an experienced 2nd Line Support professional to join their team. This is initially a 3 month contract which may be extended for the right applicant You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received … from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis Configure and implement new computer systems as part … requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from More ❯