Service Desk Analyst (1st / 2nd Line)
- Hiring Organisation
- Xact Placements Limited
- Location
- Coventry, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £27,500 per annum
service, and enjoy continuous improvement, this could be your next move. About the Role You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance. You’ll own tickets, communicate clearly with users at all levels, document … environment where collaboration and high standards are key. Main Duties of the Role Provide BAU remote and on-site support across 1st & 2nd line. Own and resolve support tickets, meeting SLAs and keeping users updated. Diagnose and troubleshoot hardware, software, and network issues. Document processes and contribute to team ...