14 of 14 2nd Line Support Analyst Jobs in London

2nd line Support Analyst (PR/521709) City of London, England Salary: GBP45000 - GBP65000 per annum Position: 2nd line support analyst/Customer Support Analyst This is a new and exclusive opportunity … for a 2nd line support analyst/Customer Support Analyst to join a thriving financial technology business as they grow their brokerage clearing trading team. Title: 2nd line support analyst/Customer … week in the office Shortlisting: Closing the role on 10th January to shortlist for 1st stage interviews This role is ideal for a junior 2nd line support analyst/Customer Support Analyst, who is looking for their 2nd More ❯

and May Strategic Partnership Executive at Stott & May | Cultivating Top Tech Talent | Fuelling Technology Innovation Across UK Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview … We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

2nd Line Technical Support Analyst - Contractor Join to apply for the 2nd Line Technical Support Analyst - Contractor role at Surrey Satellite Technology Ltd (SSTL) . Role Overview: Responsible for the successful resolution of tickets assigned to … for all client computing. Support and develop the team to a senior level. This role sits inside IR35 . Key Responsibilities Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for … Specification Qualifications: Certificate or Diploma in computing (or equivalent). ITIL or equivalent qualifications are an advantage. Experience: At least 5 years in a 2nd line or senior 2nd line role, supporting hardware, cloud applications (e.g., M365), and broad technical applications. Skills: Good knowledge More ❯

We are currently hiring for a 1st & 2nd Line Support Analyst for an initial 3-6 months contract assignment based in London. (The duration is very likely to extend) Inside IR35 Position Overview: The role of technical analyst is to act … as an extension of our Managed Services Service Desk to provide 1st and 2nd line technical support services on site in London and assisting the Service Desk with remote work. The position requires the Technical Analyst to manage service desk tickets through to … resolution by owning the onsite support queue and resolving tickets within service level agreement. Full time onsite role. Key Duties & Responsibilities: Act as the Customer Champion, coordinate and escalate tickets Including regular catch ups with Service Delivery Manager 1st Line Support - Print Services Triage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Product Support Analyst - 2nd Line Location: London (Hybrid Working Model) Type: Full-Time | Monday to Friday, 7.5-hour working day between 08:30 – 18:00 Overview: We are looking for a technically savvy and solutions-focused 2nd Line Product Support Analyst to join our dynamic product support team. In this role, you’ll provide escalated technical support for a suite of internal and client-facing products, including third-party tools. … You’ll work closely with Operations, Client Success, and Development teams to ensure efficient problem resolution and high-quality service delivery. Key Responsibilities: Provide 2nd line technical support for proprietary and third-party products (e.g., booking platforms, portals, protection tools, and GDS systems). Manage More ❯

Career Opportunities: Graduate 2nd Line Support Analyst (10668) Requisition ID 10668 - Posted - Experience: 1 year - Consulting - Location: Various - Job Solidsoft Reply, a Reply Group company, specializes in developing digital healthcare solutions focusing on patient safety and closed-loop medicine management. We partner with … in our field, delivering software and services via a team of highly skilled professionals. Visit us at www.solidsoft.reply.com. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you … will provide initial response support to customers, managing customer requests, incidents, and problems. You will monitor critical healthcare systems utilizing Microsoft Azure technologies, and communicate complex technical issues effectively with global customers and internal teams. The role involves some out-of-hours, on-call, and shift work. Responsibilities More ❯

10692JB £40k – 45k per year + Bonus + Brilliant Benefits 2 nd Line Support Analyst Our client is urgently looking for an experienced 2 nd Line Support Analyst to join their team based in London on a permanent … basis. You will provide both face-to-face and remote support to users at 1 st and 2 nd line level, as well as supporting a laptop refresh and BAU Support. You will be rewarded with an excellent salary, as well as a brilliant benefits package … including bonus, annual leave, pension scheme, private medical and many, many more perks! 2 nd Line Support Analyst – Key Skills: Professional services background 3-5 years’ experience ServiceNow Joiners/movers/leavers Laptop builds and onboarding (SCCM) O365 Triaging desktop issues #J More ❯

1st/2nd Line Support Analyst - macOS Inside IR35: 6 months contract London/Kings Cross – 5 days onsite Overview: We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role … you’ll provide hands-on and remote support primarily on macOS , with some Windows, ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset. Role and … Responsibilities: Provide on-site IT support for the London office, resolving technical issues efficiently Troubleshoot hardware, software, and network problems across various platforms Manage support requests via chat, video, phone, email, and ITSM tools Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems Escalate More ❯

Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯