Desktop Support Lead/Senior 2ndLineSupportAnalyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2ndLineSupportAnalyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior … 2ndLineSupportAnalyst Responsibilities and Duties: Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. Maintain high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. Responsible for working as part of a team … management processes. Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2ndLineSupportAnalyst Knowledge, Sills and Experience: At least two years' experience in a similar role. ITIL Foundation accreditation preferred. Strong knowledge of More ❯
Desktop Support Lead/Senior 2ndLineSupportAnalyst A fantastic opportunity has arisen for a Desktop Support Lead/Senior 2ndLineSupportAnalyst to join our leading legal client on a permanent basis. Desktop Support Lead/Senior … 2ndLineSupportAnalyst Responsibilities and Duties: • Using the Incident Management tool to record and accurately create/update all Incidents/Requests in line with defined quality requirements. • Maintain high levels of incident ownership through the incident lifecycle to satisfactory customer resolution. • Responsible for working as part of a team … management processes. • Assist in knowledge sharing by contributing towards the creation/amendment of support documentation into the Knowledge Base Desktop Support Lead/Senior 2ndLineSupportAnalyst Knowledge, Sills and Experience: • At least two years' experience in a similar role. • ITIL Foundation accreditation preferred. • Strong knowledge of More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
london (city of london), south east england, united kingdom
DGH Recruitment
IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent A fantastic opportunity has arisen for a IT SupportAnalyst/2ndLineSupportAnalyst to join our London based global law firm on a … permanent basis. Key Responsibilities: Provide desktop, notebook, and remote user support for firm-approved software and hardware Respond to user issues via walk-ups, phone, email, and ServiceNow tickets Set up and configure workstations, printers, and peripheral devices Perform routine hardware maintenance and troubleshooting Support technology setups in meeting rooms, including video conferencing and presentations Assist … Bachelor's degree in Computer Science/Information Systems (preferred) Experience in a professional services or law firm environment is desirable IT SupportAnalyst/2ndLineSupportAnalyst - London (5 days onsite) - Permanent More ❯
Newbury, West Berkshire, Berkshire, United Kingdom
Jiyu Consulting Ltd
2ndLine IT SupportAnalyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2ndLine IT SupportAnalyst to their established team. With a customer centric approach the remit of this office based position will see … you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first linesupport to the business via phone … and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact pete @ Jiyuconsulting .co .uk 2ndLine IT SupportAnalyst - Newbury - £30,000 to £35,500 + bonus More ❯
2ndLine Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2ndLine Service Desk Analyst ideally coming from a MSP … setting. As 2ndLine Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2ndLine Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls … will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2ndLine Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory More ❯
Rednal, Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Compass Group UK & Ireland Ltd
2ndLineSupportAnalyst Location: Birmingham (Hybrid, minimum 2 days a week in office) Department: Digital & Technology Company: Compass Group UK & Ireland At Compass Group UK&I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at … the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re now looking for an experienced 2ndLineSupportAnalyst to work closely with the Customer Experience Team and the Foodbuy Solutions teams to analyse and support the following: Business … logs. •Assist Product and Development teams in identifying system improvements and common queries to facilitate continuous improvement. •Work closely with the Development and Test Teams to highlight and support bug fixes, security updates and UAT for project work. •Assist with system demonstrations and training for internal users. •Contribute to the Foodbuy Solutions documentation repository to enhance the knowledge More ❯
Halesowen, West Midlands, United Kingdom, West Midlands (County)
Hayley Dexis
HAYLEY DEXIS are looking for a SecondLine Applications SupportAnalyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen . Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a … employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the SecondLine Applications SupportAnalyst (Trainee) At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We’re … looking for a Trainee SecondLine Applications SupportAnalyst who’s ready to step up from first line into the world of secondline application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and More ❯
wellbeing and service excellence, this team plays a vital role in supporting essential services through robust and responsive IT systems. Your new role As the IT Principal Systems Analyst, you'll be the go-to expert for applications supporting Children's Social … Care and Early Help services. This role involves close collaboration with internal IT teams and external suppliers, and includes representing the organisation at national and regional user groups. Providing 2nd and 3rd line technical support for Line of Business Applications Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL … s Social Care and Early Help services, including how technology supports operational and statutory requirements Strong customer service skills, with a minimum of 3 years in an ICT support environment Technical awareness across infrastructure, databases, and application services A commitment to equality, integrity, and delivering high-quality, customer-focused solutions ITIL Foundation certification Hays Specialist Recruitment Limited acts More ❯
