2 of 2 2nd Line Support Engineer Jobs in Glamorgan

Job Title: 1st Line/2nd Line Support Engineer Location: Cardiff (Office-Based) Job Type: Full-Time | Office Hours Salary: CIRCA £25,000 per annum plus benefits We are looking for a proactive and technically skilled 1st Line/… 2nd Line Support & Remote Monitoring Engineer to join a Helpdesk team at our Cardiff office. In this role, you will be the first point of contact for technical issues raised by clients and internal teams and play a vital part in maintaining the … like SolarWinds) to identify and respond to alerts and issues. Troubleshoot and resolve basic hardware, software, and networking problems. Escalate complex technical problems to 2nd or 3rd line support teams when necessary. Log issues and resolutions accurately in fault monitoring systems. Perform regular system health More ❯

2nd Line Software Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in … South Wales they've been growing rapidly over numerous years and are now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high … science graduates or software developers looking to move into an organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. More ❯