2 of 2 2nd Line Support Engineer Jobs in the East Midlands

to join our team supporting Nelsons Solicitors across Nottingham, Leicester and Derby. About the Role: We are seeking a skilled and motivated 2nd Line Support Engineer to join our dynamic IT team. The successful candidate will be responsible for providing technical … support, ensuring the smooth operation of our IT systems and resolving technical issues. Key Responsibilities: Provide 2nd line support for IT-related issues, including hardware, software, and network problems. Troubleshoot and resolve technical issues escalated from the 1st line support … resolutions. Provide training and guidance to 1st line support staff and end-users as needed. Requirements: Proven experience in a 2nd line support role or similar technical support position. Strong knowledge of Windows operating systems and common software applications. More ❯

2nd Line Service Desk Engineer – Lincolnshire Contract Personnel are looking for an experienced 2nd Line Service Desk Engineer for our well-established client based in Lincolnshire How does the day-to-day look? Client support - Serve as the … main point of contact for clients, managing and resolving support tickets and queries promptly Client relation - Build and maintain strong relationships with clients to ensure high levels of client satisfaction and retention Assist with client meetings onsite and remote, project coordination and implementation, complaint handling and supporting relationships … Documentation - Maintain accurate records for client interactions, support tickets and resolutions. Provide regular reports on client support activities Continuous improvement - Identify opportunities for process improvements and contribute to the development of best practices in client support Pod development - Present ideas to develop pod operations More ❯