1 of 1 2nd Line Support Technician Jobs in the East of England

on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions … to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. Maybe you are looking for that next step in your career, you will work closely with our IT professionals to … resolve technical issues efficiently and effectively. Key Responsibilities Provide 2nd line IS Support with all company IT Users, using phone or e-ticket, logging tickets via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA More ❯