2 of 2 2nd Line Support Technician Jobs in the East of England

customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a talented 2nd Line Support Technician to join our dynamic IT team. Our team is committed to providing top-tier support and innovative solutions to ensure our company's technology runs smoothly. As an onsite 2nd Line Support Technician, you will be responsible for providing technical assistance and support to our staff across the country. You will work closely with … our IT professionals to resolve technical issues efficiently and effectively. Key Responsibilities Provide 2nd line IS Support with all company IT Users, using phone or e-ticket, logging tickets via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults More ❯

We are seeking an ICT support/field technician to join our established and growing team covering a wide range of ICT duties as a specialist Education and SMB managed service provider. The role involves providing support and consultancy by telephone, remote support and on-site on a day-to-day basis (covering sites across the south of Essex). Role Provide on-site technical support to clients, including hardware, software, and network troubleshooting and maintenance Install, configure, and upgrade computer hardware, software, and peripherals Perform routine maintenance and upgrades … with clients and team members, both orally and in writing Stay up-to-date with emerging technologies and industry trends Training IT Solutions Technician Apprenticeship Standard Level 3 Functional Skills (as required) PLTS The L3 IT Apprentices are required to attend a weekly class. Per month, three classes More ❯