6 of 6 2nd Line Support Jobs in Berkshire

2nd Line Support Engineer - £40-45k - Hybrid in Reading - UK🌳 As a 2nd Line Support Engineer, you will be responsible for handling all escalations from the service desk team. You will work collaboratively to ensure incidents and escalations are … k 🌳Hybrid - 2 days a week on-site in Reading 🌳Great benefits package Responsibilities: Address escalated technical issues from the 1st line support, providing prompt and effective solutions. Work alongside 3rd line engineers and other teams to ensure smooth resolution of escalated issues and … macOS. Possess a strong understanding of networking protocols, topologies, and security principles. Requirements: Minimum of 3 years of experience in an IT 1st or 2nd line support role. Extensive technical knowledge in M365 & Intune. Proven experience with Service Desk technologies & ITIL methodologies. Excellent communication and More ❯

Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a … various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active … date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience More ❯

Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're … seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from … customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows More ❯

Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to £35,000 Per Annum + Benefits Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're … seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team. Key Responsibilities Deliver 2nd line internal support and 3rd/4th line support for external clients Manage client tickets from … customers Analyse, diagnose and resolve complex technical problems Mentor junior staff and share technical knowledge Identify improvement opportunities and contribute to service development Support pre-sales activities and service handovers Qualifications & Skills The ideal candidate will possess: Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. … This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. … Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. … This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client'... More ❯