2nd Line Support Jobs in Berkshire

Second Line Support
South East > Berkshire

The median Second Line Support salary in Berkshire is £30,000 per year according to job vacancies posted during the 6 months to 20 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
20 May 2024
Same period 2023 Same period 2022
Rank 144 142 162
Rank change year-on-year -2 +20 -9
Permanent jobs requiring a 2nd Line Support 17 42 30
As % of all permanent jobs advertised in Berkshire 0.55% 1.35% 0.86%
As % of the Job Titles category 0.58% 1.46% 0.90%
Number of salaries quoted 17 38 24
10th Percentile - £24,550 £25,550
25th Percentile £26,250 £25,000 £26,813
Median annual salary (50th Percentile) £30,000 £27,000 £30,000
Median % change year-on-year +11.11% -10.00% +2.56%
75th Percentile £32,500 £31,500 £36,875
90th Percentile £36,200 £33,750 -
South East median annual salary £30,000 £30,500 £28,000
% change year-on-year -1.64% +8.93% -

All Permanent IT Job Vacancies
Berkshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Berkshire with a recognized job title 2,944 2,872 3,350
% of permanent jobs with a recognized job title 95.49% 92.53% 96.43%
Number of salaries quoted 2,069 1,632 2,117
10th Percentile £30,000 £31,250 £30,000
25th Percentile £37,500 £41,250 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £57,500
Median % change year-on-year -12.50% +4.35% +4.55%
75th Percentile £70,000 £75,000 £72,500
90th Percentile £83,750 £92,500 £81,250
South East median annual salary £50,000 £55,000 £55,000
% change year-on-year -9.09% - +10.00%

2nd Line Support
Job Vacancy Trend in Berkshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Berkshire.

Job vacancy trend for 2nd Line Support in Berkshire

2nd Line Support
Salary Trend in Berkshire

3-month moving average salary quoted in jobs citing 2nd Line Support in Berkshire.

Salary trend for 2nd Line Support in Berkshire

2nd Line Support
Salary Histogram in Berkshire

Salary distribution for jobs citing 2nd Line Support in Berkshire over the 6 months to 20 May 2024.

Salary histogram for 2nd Line Support in Berkshire

2nd Line Support
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Berkshire region over the 6 months to 20 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Reading -12 4 £27,500 +5.77% 1
Slough - 4 £30,125 -
Wokingham - 4 £30,000 -
Bracknell 0 3 £30,000 -3.23%
Maidenhead +12 1 £24,000 -14.29% 2
Ascot - 1 £38,000 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Berkshire

For the 6 months to 20 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Berkshire region featuring 2nd Line Support in the job title.

1 15 (88.24%) Active Directory
2 11 (64.71%) Microsoft
3 9 (52.94%) Windows
3 9 (52.94%) Social Skills
4 8 (47.06%) Microsoft 365
5 7 (41.18%) Azure
5 7 (41.18%) Customer Service
6 6 (35.29%) Security Cleared
7 5 (29.41%) Windows Server
7 5 (29.41%) Microsoft Office
8 4 (23.53%) SLA
8 4 (23.53%) ITIL
8 4 (23.53%) Problem Management
8 4 (23.53%) ServiceNow
9 3 (17.65%) Microsoft Intune
9 3 (17.65%) Analytical Skills
9 3 (17.65%) Driving Licence
9 3 (17.65%) VMware Infrastructure
9 3 (17.65%) VMware ESXi
9 3 (17.65%) vCenter Server
9 3 (17.65%) Problem-Solving
9 3 (17.65%) Documentation Skills
9 3 (17.65%) Windows 10
9 3 (17.65%) SC Cleared
9 3 (17.65%) DV Cleared
9 3 (17.65%) Incident Management
9 3 (17.65%) Degree
9 3 (17.65%) WSUS
9 3 (17.65%) Change Management
9 3 (17.65%) Firewall

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (17.65%) Microsoft Exchange
2 1 (5.88%) SharePoint
Applications
1 5 (29.41%) Microsoft Office
Cloud Services
1 8 (47.06%) Microsoft 365
2 7 (41.18%) Azure
Communications & Networking
1 3 (17.65%) Firewall
2 2 (11.76%) Broadband
3 1 (5.88%) Remote Desktop
3 1 (5.88%) SSL
Database & Business Intelligence
1 2 (11.76%) SQL Server
General
1 9 (52.94%) Social Skills
2 3 (17.65%) Analytical Skills
2 3 (17.65%) Documentation Skills
3 2 (11.76%) Manufacturing
4 1 (5.88%) Presentation Skills
Miscellaneous
1 3 (17.65%) Driving Licence
2 1 (5.88%) iPad
2 1 (5.88%) iPhone
2 1 (5.88%) Tandem
Operating Systems
1 9 (52.94%) Windows
2 5 (29.41%) Windows Server
3 3 (17.65%) Linux
3 3 (17.65%) Windows 10
Processes & Methodologies
1 7 (41.18%) Customer Service
2 4 (23.53%) ITIL
2 4 (23.53%) Problem Management
3 3 (17.65%) Change Management
3 3 (17.65%) Incident Management
3 3 (17.65%) Problem-Solving
4 1 (5.88%) Asset Management
4 1 (5.88%) Conflict Management
4 1 (5.88%) Data Integration
4 1 (5.88%) Knowledge Management
4 1 (5.88%) Mathematics
4 1 (5.88%) Mentoring
4 1 (5.88%) Performance Monitoring
4 1 (5.88%) Ticket Management
4 1 (5.88%) Trend Analysis
Programming Languages
1 1 (5.88%) SQL
Qualifications
1 6 (35.29%) Security Cleared
2 3 (17.65%) A+ Certification
2 3 (17.65%) Degree
2 3 (17.65%) DV Cleared
2 3 (17.65%) Network+ Certification
2 3 (17.65%) SC Cleared
3 2 (11.76%) Microsoft Certification
Quality Assurance & Compliance
1 4 (23.53%) SLA
System Software
1 15 (88.24%) Active Directory
2 3 (17.65%) VMware ESXi
2 3 (17.65%) VMware Infrastructure
Systems Management
1 3 (17.65%) Microsoft Intune
1 3 (17.65%) vCenter Server
1 3 (17.65%) WSUS
Vendors
1 11 (64.71%) Microsoft
2 4 (23.53%) ServiceNow
3 3 (17.65%) HP
3 3 (17.65%) VMware
4 1 (5.88%) Bomgar
4 1 (5.88%) Cisco