1 of 1 2nd Line Support Jobs in Hackney

2nd Line Technical Support Engineer - MSP Location: Shoreditch, London (Fully site-based) Type: Full-time Permanent Salary: 30,000 - 38,000 Sector: Managed IT Services & Cloud Technology About the Role This is a hands-on, customer-facing role for a skilled 2nd Line Technical Support Engineer who thrives on solving … at our Shoreditch office, you'll support clients across a variety of platforms and play a key part in ensuring service excellence. Key Responsibilities Resolve 1st and 2nd line support tickets using RMM tools Troubleshoot, escalate, and resolve incidents within agreed SLAs and KPIs Monitor networks and provide guidance on security improvements Administer … environments in Azure, AWS, and SharePoint Log all customer interactions in the support ticketing system (e.g., AutoTask/Datto) Collaborate with internal teams to provide timely resolutions Maintain strong knowledge of customer processes and business needs Contribute to team culture by sharing knowledge and participating in special projects About You Minimum 3 years' experience in helpdesk or technical More ❯