4 2nd Line Support Jobs in Leicestershire

We are currently hiring for a 1st & 2nd Line Support Analyst for an initial 3-6 months contract assignment based in Leicester. (The duration is very likely to extend) The role of technical analyst is to act as an extension of our Managed Services Service … Desk to provide 1st and 2nd line technical support services on site and assisting the Service Desk with remote work. The position requires the Technical Analyst to manage service desk tickets through to resolution by owning the onsite support queue and resolving tickets … agreement. Key Duties & Responsibilities: Act as the Customer Champion, coordinate and escalate tickets o Including regular catch ups with Service Delivery Manager 1 st & 2nd Line Support Device Management Supply, configure, install, and support all business-as-usual Hardware and Mobile Devices owned more »

2nd Line Support Engineer Key Responsibilities: * Handle 1st Line escalations and provide timely resolution to technical issues. * Troubleshoot and resolve hardware and software problems on client systems. * Collaborate with 1st Line Support Engineers to enhance their skills and knowledge. … relationships. * Document support processes, configurations, and issue resolutions. * Stay current with industry trends and advancements in technology. Qualifications: * Proven experience as a 2nd Line Support Engineer or similar role. * Strong expertise in handling 1st Line escalations and providing effective solutions. * In more »

2nd Line IT Support Technician Full-time office based role 40 hours per week on a ‘mild’ shift rota, within the office hours of 07:00 – 18:00 Out-of-hours rota (1 in 4 weeks) £27,000 + Bonus + Out of hours additional … payment 2nd line IT support for Windows Operating systems, MS Office and 3rd party applications. Remote support of end users using phone and remote access tools. Experience using incident & request call logging systems Microsoft Windows installation, support & troubleshooting. MS Office support & troubleshooting Active Directory user & computer administration Basic networking skills Hardware support skills for laptops, desktops & printers Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be more »

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »