5 of 5 2nd Line Support Jobs in the East Midlands

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development … and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in … able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure support experience/exposure at a second line level. * Able to work rotating 24/7 shift patterns. * Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development … is a hybrid role and working on a shift rotation. You will work 14 out of 28 days and any evening shifts would be WFH. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers … able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise … a problem-solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 2nd line Software Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the office … a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical More ❯

IT Engineer (Level 2) £230/day 6-Month Contract Onsite Northampton Skills: Azure, 365, Desktop, 2nd line, Active Directory, VOIP, BAU, Windows, EUC, etc. Are you a hands-on, technically sharp IT Engineer ready to hit the ground running? Want to be part of a fast-paced team making a real impact across the UK? Were … contract . This is a 100% onsite role perfect for someone who thrives in a dynamic environment and loves solving real-world tech challenges. What Youll Be Doing: Tackling 2nd Line support like a pro resolving 15+ tickets per day Assisting 1st Line where needed (youre a team player!) Supporting site installations (VOIP … projects beyond BAU your ideas matter here Coaching junior engineers and being a go-to escalation point What You Bring: Solid experience in general IT infrastructure Proven ability in 2nd Line support across desktop, server & network issues Strong troubleshooting skills and ability to prioritise critical issues Experience with VOIP, firewalls, remote desktop setups Flexibility for More ❯

Second Line Engineer - Leciester (Hybrid) £26,000 - £29,500 DOE The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. The Role: Provide remote and on-site second-line IT support to internal users across multiple locations Troubleshoot and resolve hardware, software, and networking issues promptly Maintain and … clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st or 2nd line) Solid understanding of Windows operating systems and common business applications Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies Strong diagnostic and troubleshooting skills More ❯