2 of 2 2nd Line Support Jobs in Northamptonshire

Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities … issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure ...

experienced IT professional who enjoys troubleshooting complex issues, working across varied technologies, and delivering high-quality support to customers. Key Responsibilities Provide 2nd line technical support across a range of client environments Manage and prioritise helpdesk tickets, ensuring timely resolution Troubleshoot and resolve … site Deliver excellent customer service and maintain strong client relationships Liaise with vendors and third-party providers where required Requirements Previous experience in a 2nd line support role, ideally within an MSP/VAR environment Strong troubleshooting and problem-solving skills Comfortable working across multiple ...