IT Support - 1st & 2nd Line
Nottingham, Nottinghamshire, England, United Kingdom
Distinct Recruitment
experience) We are looking for a proactive and highly experienced IT Support Specialist to act as the first point of escalation for IT queries, providing 1st and 2nd line support across the business. You’ll help maintain our IT hardware, software, and infrastructure while delivering reliable, helpful support to over … and carry out routine maintenance tasks. The role includes onboarding/offboarding staff, managing hardware resources, and supporting wider IT projects and infrastructure activities. Key Responsibilities Provide 1st and 2nd line IT support to 130+ users Log and manage support tickets through the ITSM system Resolve issues via phone, email, remote access, or … and maintain stock levels Onboard and offboard employees Work with third-party providers and internal teams Support occasional non-IT facilities task About you: Strong 1st and 2nd line IT support experience Knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Office apps) Understanding of Windows 11 and basic networking (DNS, DHCP) Experience with ITSM More ❯
Employment Type: Full-Time
Salary: £32,000 per annum
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