1st/2ndLine IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for problem-solving? We're working with a successful and growing … business based in Poole, looking to expand their IT function with a 1st/2ndLine IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking, and business systems, who enjoys both day-to-day support and contributing to longer-term IT projects. What … you'll be doing: Provide 1st and 2ndlinesupport to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are More ❯
1st/2ndLine IT Support Administrator - Poole - Up to £32,000 Our client is seeking a skilled and proactive 1st/2ndLine IT Support Administrator to provide day-to-day technical support across systems, networks, and business applications. The ideal candidate will have hands-on experience … communication, organisation, and problem-solving skills are essential, along with the ability to work under pressure and adapt to changing priorities. What You'll Be Doing: Providing 1st and 2ndline technical support to end users Managing and updating tickets via the Incident Management System Installing and configuring hardware and software Setting up user accounts … when required Collecting and reporting on team performance KPIs Supporting wider IT team during high workload or staff absence You'll Bring: Solid experience in 1st and 2ndline IT support roles Strong knowledge of Windows Server, Azure, Intune, and VMWare Confident troubleshooting hardware, software, and network issues Understanding of IT security best More ❯
1st/2ndLineSupport Poole - 5 Days onsite £28,000 - £32,000 + Monthly Bonus + Holiday + Pension This is an excellent opportunity for a 2ndLineSupport Engineer to join a growing company in a highly varied role. This company is a leading provider of essential products … Cisco Firewalls. Essential skills also include server patching, VMWare, robust backup and disaster recovery planning, particularly with Datto for virtual machine restoration. This is a fantastic opportunity for a 2ndLineSupport engineer looking for a varied role to join a market leader within its industry. The Role: Resolve user issues and manage all incident … Microsoft Teams support. Skilled in Cisco Firewalls and server patching. Experienced in VMWare and Datto backup/DR. Proven track record in a similar position: 2nd/SecondLineSupport, IT Support, IT Technican. Reference Number: BBBH257614 To apply for this role or for to be considered for further roles, please click 'Apply More ❯
2ndLineSupport Engineer, Poole As 2ndLineSupport Engineer in this dynamic organisation, you’ll take ownership of escalated technical issues, delivering hands-on troubleshooting while collaborating with a skilled team across a broad range of IT systems and services. Background & Benefits With a long-standing reputation for delivering … and invest in innovation. Known for their ethical approach and practical mindset, they offer a supportive work environment, modern refurbished offices, and a vibrant, team-oriented culture. As a 2ndLineSupport Engineer , you’ll join a professional and welcoming IT team, benefiting from a monthly bonus scheme, regular team-building activities, complimentary Friday lunches … and unlimited snacks in the office. 2ndLineSupport Engineer Responsibilities Deliver end-user support and manage technical issues. Set up and maintain hardware, software, and user access. Monitor systems, resolve faults, and uphold security standards. Assist with server, cloud, and infrastructure upgrades. Maintain documentation, coordinate with vendors, and support team More ❯
