1 of 1 2nd Line Support Jobs in South London

To be 2nd line IT support to the business by resolving incidents raised to the Helpdesk. About the role JRRL are seeking enthusiastic and motivated Helpdesk Analyst to join our financial services client in their Bromley head office. The successful candidate will be responsible for … issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary. Key Responsibilities & Duties for the Helpdesk Analyst: Strong … Experience of problem management from initiation through to closure Experience on a Helpdesk/IT Support Portal Able to work unsupervised with 2nd line problems Good understanding of configuration of Active Directory Good understanding of MS Office 365 Experience of Remote Access tools such as more »