18 of 18 2nd Line Support Jobs in London

ethic taken very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT Support Engineer/2nd Line Support to be based in the London office. Main responsibilities within the IT Support Engineer/2nd Line Support position include: Attending and fixing any 2nd line problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd line support when required Attending and … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯

ethic taken very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT Support Engineer/2nd Line Support to be based in the London office. Main responsibilities within the IT Support Engineer/2nd Line Support position include: Attending and fixing any 2nd line problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd line support when required Attending and … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯

2nd Line Support Engineer - London - Consultancy - £35,000 - £40,000 + Excellent Benefits Overview: Our client, a leading Microsoft consultancy partner, is looking for an experienced 2nd Line Support Engineer to work with several of their key clients. Role & Responsibilities … Taking ownership and managing tickets through resolution or escalation. Provide technical support to end users. Maintain and oversee installation, configuration, maintenance, and troubleshooting of end users' workstation hardware, software, and peripheral devices. Manage calls logged at the Support Desk ensuring timely resolution in accordance with the … agreed SLA's. Be a point of escalation for first line support calls. Have a high level of technical ability which you are happy to share within a team framework. Maintain a professional demeanor and a high level of professional responsibility. Skills & Experience Desired: Microsoft Exchange More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on More ❯

Desktop Support Analyst - 2 nd Line - 13 month FTC - Central London A highly successful, global financial services business based in the City of London are looking for an experienced 2nd Line IT Engineer to join them on a 13-month fixed-term contract. You'll provide 1st and 2nd line … Assist with hardware and asset procurement. The ideal candidate will have the following relevant experience: 5 years of relevant experience in a hands-on 2nd line IT Support role, demonstrating strong technical troubleshooting skills across a broad range of hardware, software and networking issues. Experience More ❯

Job Title - Technical Support Adviser 2nd Line IT Salary - up to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 … employees and a $1bn valuation, we are a dynamic force in the industry. We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer is at the centre of everything that we do. Responsible for handling incoming queries by receiving phone calls, emails More ❯

insights-and we rely on a stable, responsive tech team to help us do just that. The Role This is more than just a 2nd line support role. It's a position that sits at the heart of the team-bridging day-to-day support … share knowledge with others, and grow into a more strategic or infrastructure-focused direction over time. What You'll Be Doing Own and resolve 2nd line support tickets and collaborate closely with 1st line where needed. Act as an escalation point for the … team, offering support and informal mentoring. Liaise with third-party vendors and manage external escalations professionally. Monitor and maintain internal systems, network performance, and endpoints. Assist with infrastructure tasks (e.g., AD, DNS, servers, permissions). Contribute to internal projects (e.g., upgrades, process improvements, deployment work). Help develop More ❯

My client, a leading luxury brand, is seeking an IT 2nd Line Technician on a 12-month contract based in their London offices, 5 days a week. The IT Support 2nd Line Technician will handle day-to-day tasks, including providing technical … support, troubleshooting, and help desk support. The technician will also support desktop computers and resolve various IT-related issues for end-users. Qualifications Technical Support, Help Desk Support, and Troubleshooting skills Experience with desktop computers and information technology systems Strong problem-solving More ❯

My client, a leading luxury brand, is seeking an IT 2nd Line Technician on a 12-month contract based in their London offices, 5 days a week. The IT Support 2nd Line Technician will handle day-to-day tasks, including providing technical … support, troubleshooting, and help desk support. The technician will also support desktop computers and resolve various IT-related issues for end-users. Qualifications Technical Support, Help Desk Support, and Troubleshooting skills Experience with desktop computers and information technology systems Strong problem-solving More ❯

Job Title: 2nd Line IT Support Engineer Reports To: Head of Product Development and Architecture Working Hours: 40 hours per week Location: London, UK Company Profile: Smarter Technologies' ability to flex and deliver small bespoke solutions and major transformation programmes is built on a model … Industrial Strategy) and Department of International Trade (DIT). Description of Role: BEIS and DIT have over 10,500 users to support. Key Responsibilities: 2nd line support to 10,500 staff based across London Provide the Request catalogue services to the end users Assist with … documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office 365 (thin and fat clients More ❯

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

nd Line Support Engineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key … Responsibilities Providing support withSharePoint, networking,PowerShell, Office Applications and MAC experience. Hyper V &VMWare. Strong Customer Service skills andMSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback More ❯

Ready to step into a second-line support role where your skills will be valued and your growth mapped out? This MSP based in West Hampstead offers a clear progression plan and a tight-knit team that loves solving problems properly. What Does the Role Entail … first three months, then shift to hybrid (three days in, two from home). What Skills Will You Have? You'll bring solid second-line experience - maybe you're already in a second-line role, or maybe you've been the top of your first-line … is up to £38,000 with a host of other great benefits. How to Apply? If you're looking to move into a second-line role where you can make an impact and keep developing, hit apply. More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. BASIC QUALIFICATIONS Experience in technical support, or experience in software development. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K More ❯