10 of 10 2nd Line Support Jobs in London

Desktop Support Analyst/2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst/2nd Line Support Analyst to join our London based global law firm on a permanent basis. Desktop … Support Analyst/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests … Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary Desktop Support Analyst/2nd Line Support Analyst Attributes/Skills: • Experience working within a legal environment • Knowledge of Windows 10 and Microsoft Office more »

Position : 2nd Line Support Technician Location : North London; Camden/West Hampstead/Islington Salary: 32k - 35k Benefits : Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday The role of IT Support Technician will lead … and manage all day-to-day ICT 2nd and 3rd line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service … line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2nd and 3rd line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and more »

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and … Experience: Proven Experience in Managed Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on more »

Business Central 2nd Line Support Consultant I am collaborating with a leading Microsoft partner looking for a motivated and enthusiastic individual to join there team as Business Central 2nd Line Support Consultant. This is a full time, permanent role - offering … full home working flexibility, with expectation for occasional on-site travel; project phase dependant. The role will involve: Providing 2nd Line Business Central ticketing support to a variety of clients across industry Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related … issues Work with there project teams on new upcoming implementations and upgrades Provide support on post-go-live client systems Skill set required: Strong technical understanding of Dynamics 365 Business Central/Dynamics NAV Previous experience providing D365 BC/NAV support at either partner or more »

To be 2nd line IT support to the business by resolving incidents raised to the Helpdesk. About the role JRRL are seeking enthusiastic and motivated Helpdesk Analyst to join our financial services client in their Bromley head office. The successful candidate will be responsible for … issues in a timely manner and taking ownership of tasks allocated to you. You should also be able to work effectively with 1st Line Support and escalate issues to 3rd Line Support when necessary. Key Responsibilities & Duties for the Helpdesk Analyst: Strong … Experience of problem management from initiation through to closure Experience on a Helpdesk/IT Support Portal Able to work unsupervised with 2nd line problems Good understanding of configuration of Active Directory Good understanding of MS Office 365 Experience of Remote Access tools such as more »

Job Title: 1st/2nd Line Support Engineer Sector: Education Salary: £29,000 Location: City of London Overview: A growing education group based in London is looking for ab enthusiastic and driven IT engineer to join the team. This role provides the opportunity to be … involved in 1st and 2nd line user support as-well as assists with an exciting range of projects. Job Summary: The Support role will be responsible of providing technical support across the company. You will be working across the service desk … creation Audio Visual Set ups and support Maintain both Windows and Mac devices Onboarding/Offboarding VPNs - support Escalations to 2nd and 3rd line Assist with an exciting variety of projects Administration tasks through Teams and SharePoint Tech Skills Required: Active Directory Azure more »

Role: 2nd Line IT Support Specialist Location: London, UK Day Rate: £200p/d Job Type: 100% On-site Inside IR35 Position Overview: We are seeking an experienced IT Support Specialist with expertise in MacOS and a strong background in the Film/… TV industry. The ideal candidate will provide technical support, troubleshoot system issues … and ensure seamless IT operations in a fast-paced, creative environment. Key Responsibilities: Technical Support: Provide first-line and second-line support for MacOS devices, including troubleshooting hardware and software issues. Assist with the installation, configuration, and maintenance of MacOS systems and more »

2nd Line Support Engineer - Up to £40,000 - Wembley - Manufacturing Overview: An opportunity to join a company that delivers tailored safety and IT solutions, supporting workplace operations through innovative technology and expert service. This role focuses on providing technical expertise and resolving complex IT issues … for client environments. Key Responsibilities: Respond to technical support cases via email, phone, and face-to-face interactions. Identify issues and escalate or resolve them following required processes. Implement and maintain appropriate security measures. Collaborate with the Global Support team to address recurring issues and develop … necessary training/documentation. Ensure all support cases are logged and updated promptly. Assess IT needs and provide end-user training when required. Assist in IT project planning and execution. Manage cybersecurity initiatives to protect customer and employee data. Independently work with vendors. Document and innovate technology processes. more »

want to go out and improve it. Position Summary The IT Technician is a vital member of the IT team, delivering first- and second-line support for the Trust's IT systems. This hands-on role involves troubleshooting technical issues, maintaining service performance, and providing user … pension, private healthcare, free on-site meals, and fitness facilities, alongside a culture of equity, diversity, and inclusion. Key Responsibilities Deliver first- and second-line support, resolving IT issues swiftly and efficiently. Provide on-site and remote user support for IT systems, devices, and … and ideally ICT/Computer Science). Level 3 IT apprenticeship (e.g., Service Management or Infrastructure Technician). Proven experience in first- and second-line technical support. Familiarity with Windows, macOS, and various IT systems/applications. Strong troubleshooting skills for hardware, software, and network issues. Proficiency in more »

Job Description Network Support Analyst Our Client in an international brand of hotels with their first new hotel in the City of London. The role will be to support a user base of around 50 people. You will be supporting technical issues relating to problems with … be able to work on your own and report daily to senior management. You will have at least 3 to 5 years network support experience both 1 st and 2 nd line support. Location is the City of London. Salary will be in the range £25K more »