2 of 2 2nd Line Technical Support Jobs in West Yorkshire

expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the … problem, analysing logs or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration … the business scale with confidence. It suits someone who thrives on problem solving, takes ownership of detail, and enjoys working across teams to deliver better outcomes. Key Accountabilities Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and More ❯

Education Requirements - none Experience Requirements - 2 years in a technical support role Industry - Financial services Job Location - Leeds, LS15 1AA Qualifications - none required Work Hours - 37.5 hours Salary - £25,000 to £30,000 circa Responsibilities and Skills: Are you currently working in a business support, technical support or help desk … role with a focus on data analysis and problem solving? Do you thrive on providing excellent customer/colleague support and enjoy solving problems in a methodical and analytical manner? Are you self-motivated and enjoy learning new technical skills in an environment that allows you to innovate? Come and join our small, friendly and innovative … winning company. A specialist lender, we offer products that provide simple and straightforward solutions for use in effective retirement planning. Winners of awards including Best Provider for Adviser Support for two years running, we work with over 2000 registered advisers to provide a first-class service to customers with products tailored to their needs. Awarded the ‘Investors in More ❯