3rd Line Network and Security Engineer
Manchester, Lancashire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Softcat plc
Would you like to work in asupportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our Network and Security team Consisting entirely of 3 rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard … potential to transition to a 4-day shift pattern at the end of the contract period, rotating between dayshifts and nightshifts, with each shift consisting of 12 hours. As 3rd Line Network and Security Engineer, you'll beresponsible for: Troubleshooting and resolve technical issues for our customers, both managed and support Designing and … implement config changes requested by managed customers Managing ticket updates to all customers, 3rd parties and Vendors through to resolution Providing training and knowledge sharing via documentation and team whiteboard sessions Authoring customer network health checks, including config best practice recommendations, capacity management and lifecycle recommendations We'd love you to have Clear and effective communication skills More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: