3rd Line Support Engineer
- Hiring Organisation
- Reed
- Location
- Lockerbie, Dumfriesshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £45,000 per annum, Inc benefits
Reed Technology is working with an established company based in Lockerbie , currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures Administering Microsoft 365, Azure … developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service providers, and internal stakeholders Handling some 1st and 2nd line tickets as required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong ...