2 of 2 3rd Line Support Engineer Jobs in Scotland

Reed Technology is working with an established company with offices in Larbert and Lockerbie , currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: Monitoring the helpdesk and resolving IT issues efficiently Following ticket escalation procedures Administering Microsoft … developing IT documentation and internal knowledge base Liaising with third-party vendors, managed service providers, and internal stakeholders Handling some 1st and 2nd line tickets as required Procuring hardware and software when needed Required Skills & Qualifications: Ideally 5 years of IT experience in helpdesk or technical roles. Strong ...

looking for someone to join our support team to provide 3 rd line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge … core concepts of a multi-service provider. The role is to support and operate enterprise infrastructure within a managed hosting and data-centre environment. The role will suit engineers with solid, hands-on experience across compute, virtualisation, storage and networking, who are comfortable working within operational processes ...