Senior IT Engineer - T3
- Hiring Organisation
- Redsquid
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high … degree of customer service for all IT Support queries and projects. Accurately updating/maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions ...