1 of 1 3rd Line Support Technician Jobs in the Midlands

Our client is a leading IT managed service provider are currently looking for a 2nd line support person. They are seeking a talented 2nd/3rd Line Support Technician to join their team to play a key role in providing technical support and project delivery to customers. … skills (both written and verbal) for working with clients and internal teams Ability to prioritise and work independently in a fast-paced environment Previous experience in a 2nd/3rd Line technical role Familiarity with help desk ticketing systems and remote support tools Experience in a Managed Service Provider (MSP) environment would be advantageous but … is Troubleshoot and resolve customer desktop, server, and infrastructure-related issues Manage incoming support tickets, ensuring timely and efficient resolutions Working on more complex problems when necessary Monitor and manage backup jobs, addressing failures proactively Check remote monitoring platforms for issues and work towards quick resolutions More ❯