7 of 7 3rd Line Support Jobs in London

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with an expected … split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team Leads, playing an integral … role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches Manage team workload effectively More ❯

Jobs Search Type All Job Area All 3rd Line Support Engineer - Microsoft Cloud, Azure + M365 London £45,000 - £50,000 + 10% bonus 3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - Central London £45,000 - £50,000 + 10% bonus Do you want to be an exceptional 3rd … close-knit team in central London, working from the office full-time during probation, then moving to a 4-day office/1-day home setup post-probation. Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with … playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! 3rd Line Support Engineer - Microsoft Cloud, Azure + M365 - Central London £45,000 - £50,000 + 10% bonus The Cloud & IT Infrastructure space is constantly shifting. More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to 40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities 2nd/3rd line support Configuring installing and maintaining Hardware/Software and data back ups Monitoring and maintenance of computer systems, applications and SQL databases Manage on … boarding/off boarding processes Maintain documentation and deploy software to PC's and servers Requirements At least 3 years experience in an IT support role Degree/Diploma in a relevant subject Strong knowledge of using and supporting Microsoft Windows Systems SQL experience Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

2nd/3rd Line IT Support Analyst is required by a leading engineering firm based on site in close proximity to Stratford Train Station and paying up to £40k + Benefits. This position holds responsibility for providing advanced technical support to all employees based at head office and remote sites as well as … working within a fast paced environment. As an employee-owned trust, the organisation are very focused on the well-being and career progression of their employees. Responsibilities ·2nd/3rd line support ·Configuring installing and maintaining Hardware/Software and data back ups ·Monitoring and maintenance of computer systems, applications and SQL databases ·Manage on … boarding/off boarding processes ·Maintain documentation and deploy software to PC's and servers Requirements ·At least 3 years experience in an IT support role ·Degree/Diploma in a relevant subject ·Strong knowledge of using and supporting Microsoft Windows Systems ·SQL experience ·Demonstrable experience of using Microsoft SCCM to publish operating system and client application updates More ❯

to DA customers and will best suit an experienced technical professional, with a background in supporting Microsoft technologies across cloud, modern workplace, end point management and security. As the 3rd Line Support Engineer, you will be working on escalations, problems, and major incidents, and focus on resolving tricky technically tickets. You may, from time to … Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned Consult senior colleagues in the Professional Services team or Microsoft/third-party support as required Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects … skills both, over the phone and in person. Qualification, skills, and experience Background BSc (or equivalent) in Computer Science/Information Technology, or a related field Experience of providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL driven framework (including Incident,Change and Problem Management More ❯

IT Desktop Support Engineer - Permanent Paddington, London - On-Site £40,000 + Pension, Health Care & Excellent Benefits Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and … Power Platform? Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate. We're looking for an experienced IT Desktop Support Engineer to be the face of IT … offering the perfect balance of flexibility and hands-on engagement. Your Role: As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft More ❯

location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. Responsibilities: Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure … resolution methodology. Qualifications: +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Azure, Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft More ❯