2 of 2 3rd Line Technical Engineer Jobs in Manchester

We currently have an exciting opportunity for a Technical Support Engineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products … change and improved ways of working. What’s Involved: Proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised. Engage in 3rd line level BAU support, troubleshooting and delivery of modern technologies. Provide a technical escalation point for first and second line colleagues. Proactively engage … Managing the life cycle of service requests and incidents. Log, analyse, triage, and prioritise all IT Incidents, service requests, Problems and Changes received via all communication channels into the 3rd line team. Engage in the support and delivery of technology projects. Ensure all hardware images are maintained and deployed to a secure, high performing ‘gold’ standard within More ❯

out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. We currently have an exciting opportunity for a Technical Support Engineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. … you’ll be doing and apply! What’s Involved: Proactively deliver and maintain the desktop, telephony, and application infrastructure so that it is supported, and failures minimised. Engage in 3rd line level BAU support, troubleshooting and delivery of modern technologies. Provide a technical escalation point for first and second line colleagues. Proactively engage … Managing the life cycle of service requests and incidents. Log, analyse, triage, and prioritise all IT Incidents, service requests, Problems and Changes received via all communication channels into the 3rd line team. Engage in the support and delivery of technology projects. Ensure all hardware images are maintained and deployed to a secure, high performing ‘gold’ standard within More ❯