3rd Line Technical Support Engineer
- Hiring Organisation
- Operations Resources
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 per annum
Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Reports to: Head of Service Desk Hours: 40hrs per week, which will include a rota & night shifts. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical … working. Backup Management Working with SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose ...