TechnicalSupport Specialist - 2nd/3rdline Ashford, Middlesex Permanent - £32,000 - £35,000 + Additional remuneration for OOHs £250pw and Weekend shifts £225pd (1-in-8) 3 days per week Hybrid (following initial 3 months full time onsite). The TechnicalSupport Specialist will have the following skills/background; Essential experience: * Ability to navigate and work efficiently … using IT software. * Logging using inhouse CRM. Accurate ticket resolution. Document and maintain detailed records of support interactions and solutions. * Liaise with 3rd parties * Dealing with 2nd/3rdline queries effectively to competition. * Patient with excellent customer service skills/commercial awareness * Excellent more »
Dunfermline, Fife, Scotland, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION UK German speaking 3rdlineTechnicalsupport Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW … efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: To provide remote fault diagnosis and resolution of software and … cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid early detection more »
Dunfermline, Fife, United Kingdom Hybrid / WFH Options
Confidential
FRENCH SELECTION UK German speaking 3rdlineTechnicalsupport Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION APPLY NOW more »
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Salary Guide
3rd Line Technical Support the UK excluding London