1 of 1 ADSL Jobs in the North of England

will make a real impact. You'll be the first point of contact for our customers, supporting a range of home connectivity and communication products including FTTP, FTTC, SoGEA, ADSL, PSTN, VoIP, and email. Your goal? Resolve issues efficiently, educate customers on self-service tools, and ensure every interaction leaves them feeling confident in both the service and the support … attention, care and urgency Contributing ideas for service improvements and team development Participating in team meetings and department meetings What You'll Bring: Technical Skills: A solid understanding of ADSL, FTTC, FTTP(H), PSTN & VoIP products Previous work experience within the ISP Industry, IT Helpdesk, or a comparable Technical Support environment Familiarity with internet technologies such as Email, DNS, IPv4 More ❯